Please follow the instructions below to find out if your chicken loop is affected. If it is – then it is important to follow the instructions below:

Kites Affected:

Affected kites are of the type:

• FLYSURFER SPEED3 12m, 15m, 19m, 21m,
• FLYSURFER SPEED4, 8m, 10m,
• FLYSURFER UNITY 6m, 8m, 10m, 12m,
• FLYSURFER OUTLAW 6m, 8m, 10m, 12m, 14m,
• FLYSURFER PSYCHO4 6m, 8m, 10m, 12m, 15m,
• FLYSURFER CRONIX 6m, 8m, 10m, 12m.

Only kites bought AFTER 01.01.2013.

To help identify and confirm if your kite is affected please find your kites serial number. This is available on the ID-card, which is in the transparent top pocket of the kitebag, on the inside of the kite’s tip, or inside the middle air-intake. You will need the last 5 digits of the serial number. So if your serial number was FKSD4100D-4412-30785 – we only need the 30785.

Visit QR2.0 Exchange Program website and punch in those 5 digits for an immediate response.

Kites NOT affected

Kites delivered BEFORE 01.01.2013 and all kites of the VIRON series.

The Problem

During routine checks concerning serial controlling of kites, we determined that a few individual Quick Releases of the Infinity 2.0 Bar system had breaking strengths of below 200kg. More detailed studies have shown that in production mistakenly a false line has been used, which was not according to our specifications and is unsuitable to be used for the purpose as a loopline. So far, not a single case is known to us, that Quick Releases were broken on kites that were delivered to FLYSURFER customers. Should a Quick Release break during the use of the kite, the kite falls into SAFETY mode. This can, especially when jumping over land (snow kiting, land kite boarding) or kiting on open waters under certain conditions, have fatal consequences for the user!

Further checks & detailed studies have determined, that very sporadically also a certain metal part in the QR can have a weak point. FLYSURFER therefore advises URGENTLY to exchange the complete QR2.0 on affected kites, exchanging only the loopline is not enough!

The Solution

Option A: Do the exchange yourself:

• A.1. Please send an e-mail to info@flysurfer.com with:
  • The complete serial number of the affected kite(s)
  • Your complete contact details (name, address, e-mail, telephone number)
  • When possible attached a copy (scan/photo) of your purchase invoice
• A.2. Flysurfer will sent you, free of charge, a checked & 100% working QR2.0 directly – An easy how-to-guide has been made for the QR2.0 exchange. Please follow all directions step by step. A complete exchange only takes several minutes. Download link: http://www.flysurfer.com/download/10677/
• A.3. We ask you kindly to return your old (exchanged) QR2.0 to us
  • Please include your serial number, contact data & name for reference, or just print the e-mail, which
    is used at point A.1.
  • Please do this return on collect on delivery basis (shipment costs will be payed by Flysurfer)

Option B: Exchange through Flysurfer UK or your dealer

• B.1. First contact your local Flysurfer dealer/importer.
• B.2. Give the serial number of your affected kite(s) to your local FS sales-partner.
  • Shipping & Exchange of the QR2.0 will be arranged by Flysurfer with the FS sales-partner
  • QR2.0 Exchange & Return will be arranged together with the FS sales-partner
  • Return of the old (exchanged) QR2.0 will be organised by Flysurfer with the FS sales-partner

Option C: Exchange to be done by Flysurfer

• C.1. When you do not trust yourself to exchange the QR2.0 yourself (with the how-to-guide, see point A.2) or do not want to do it yourself, then please contact Flysurfer with all contact details mentioned under point A.1. Additionally please mention that you want the exchange to be done by the Flysurfer workshop.
• C.2. You will be contacted by our Customer Service and everything will be organized for you.
• C.3. Disadvantage of this option, (compared to option A), is that it will certainly take several weeks before you can use your kite again!à Shipping and especially the QR2.0 exchange in our workshop currently take time.

Timeframe

Finally we want to inform you that the first batch of exchange QR2.0 has arrived in our Office today. Which means the exchange procedure for the QR2.0 will start officially at Monday the 12th of August, it could be that their will be some short delays because of illness (customer service & logistics) and because of a limited first amount of exchange QR2.0, we are sorry for this, please bear with us and we appreciate your patience, a new batch of exchange QR2.0 will arrive next week.

Questions / Queries

If you have any problems/questions/queries please do not hesitate to drop us (the UK flysurfer importer) a call on 01531 890955 or an email on info@maxtrack.com.